NEMT Software
Reimagined with
Real AI.
Bergsify is the only NEMT platform built cloud-native and AI-first from day one. A built-in LLM, integrated contact center, and full BI suite — not bolt-ons. The platform that actually delivers on AI.
One Platform.
Every Tool You Need.
Built from the ground up as a unified system — not a collection of integrations and third-party tools stitched together.
Driver App
Native mobile app for drivers with real-time dispatch, turn-by-turn navigation, trip status updates, and direct communication with dispatch.
Rider / Patient App
Patient-facing app for trip booking, real-time tracking, ETA notifications, and seamless communication — designed for healthcare enrollees.
Facility Portal
Dedicated portal for hospitals and healthcare facilities to schedule trips, track patients in transit, and manage transportation needs.
AI Business Intelligence
A built-in LLM that answers business questions via chat or voice. Ask your data anything — revenue trends, driver performance, no-show rates.
Integrated Contact Center
Human and AI agents working as one unit. Built-in softphone, queue management, voicemail, recordings, and task management — all inside the platform.
Full BI & Dashboards
Executive, operational, and demographic dashboards with KPIs. Build custom views, drill into data, and make decisions with real-time intelligence.
See the Platform in Action
Real screenshots from the live platform. No mockups, no stock photos — this is what your team will actually use.
Command Every Trip in Real Time
The Live Trips dashboard gives dispatchers complete visibility over every ride — confirmed, in-progress, completed, no-show. Filter by status, driver, broker, or time. Every data point you need, exactly when you need it.
- Real-time trip status tracking
- Multi-broker management (MAS, MTM, ModivCare)
- Driver assignment & reassignment
- Instant eligibility verification
- Fare vs. broker price comparison
A Real LLM.
Built Into
Your Platform.
While competitors label basic automation as "AI," Bergsify integrates a fully trained Large Language Model directly into the platform. Ask questions in plain English — via chat or voice — and get real answers from your actual operational data.
How AI & Human Agents Work as One Unit
Every incoming interaction is intelligently routed — AI handles what it can, humans handle what requires judgment. Together, they cover 100% of volume.
See It in Action
Explore each layer of the contact center — from unified command to AI agents to human agent tools.
One Platform. Every Conversation.
AI agents and human agents share the same inbox, the same queue, and the same context. When an AI agent handles a trip confirmation call, the human agent sees the full transcript in real time. When escalation is needed, the handoff is instant — no hold music, no repeated explanations.
- Shared inbox across AI and human agents
- Real-time AI transcript visible to human agents
- Instant escalation with full context transfer
- Unified queue manager across all channels
Every Capability.
All Built In.
No add-ons. No third-party contracts. No integration maintenance. Everything your contact center needs is native to Bergsify.
Dashboards That Drive
Real Decisions
From executive summaries to driver-level performance, Bergsify's BI suite gives operators the intelligence to run a tighter, more profitable operation.
Not Just Better.
Categorically Different.
We researched every major NEMT platform. Here's how Bergsify compares on the capabilities that actually matter.
| Capability | Bergsify | Competitors | Note |
|---|---|---|---|
| Built-in LLM / Real AI | ✓ Yes | ✗ No | Others use rule-based automation labeled as 'AI' |
| Integrated Contact Center | ✓ Yes | ✗ No | Others require 3rd-party tools (Twilio, RingCentral) |
| Human + AI Agent Collaboration | ✓ Yes | ✗ No | Unique to Bergsify |
| Built-in BI & Custom Dashboards | ✓ Yes | ~ Partial | Most offer basic reports only |
| Voice AI for Business Queries | ✓ Yes | ✗ No | Chat/voice LLM interface is Bergsify-exclusive |
| Facility / Hospital Portal | ✓ Yes | ~ Partial | Few competitors offer dedicated facility portals |
| Cloud-Native Architecture | ✓ Yes | ~ Partial | Many competitors built on legacy on-premise stacks |
| Driver App | ✓ Yes | ✓ Yes | Standard across the industry |
| Rider / Patient App | ✓ Yes | ~ Partial | Many lack a dedicated patient-facing app |
| Broker API Integrations | ✓ Yes | ✓ Yes | ModivCare, MTM, MAS, and more |
| Real-Time Route Optimization | ✓ Yes | ~ Partial | Most use static scheduling |
| Demographic Analytics | ✓ Yes | ✗ No | Unique reporting capability |
Simple, Transparent
Pricing for Every Fleet
No hidden fees. No per-trip charges. No surprise add-on costs. Pick the plan that fits your operation — and upgrade anytime.
Need a custom quote for a large fleet or health plan? Talk to our sales team →
Everything you need to know
Can't find the answer you're looking for? Talk to our team →
Ready to Run Your
NEMT Operation
on Real AI?
See Bergsify live. We'll walk you through the platform, show you the AI in action, and answer every question your team has.